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My payment didn't go through?

Banks often automatically block high value transactions when you pay by credit card. A few steps can be taken to complete your purchase

What should I do if my payment fails at checkout?

Follow these steps to resolve a failed payment and complete your purchase:

  1. If your payment attempt failed, please check if you have sufficient balance on your credit card.

  2. Please contact the bank that issued your credit card. Banks often automatically block high value transactions to avoid possible issues with fraudulent use of account number for an expensive purchase. If you confirm to the bank that you are the cardholder and you are willing to make this purchase, your transaction will be approved by the bank and you will be able to successfully complete your purchase.

  3. If wire transfer works for you, choose this option. This allows you 3 working days to complete the payment offline. 

  4. If the above steps didn’t resolve the issue, please contact our customer service team at info.usa@eveoncontainers.com. To help us resolve the issue faster, include the following in your message:

    • A screenshot of the error message
    • A brief description of the steps during which the problem occurred
    • The payment method used
     if you can provide a screenshot of the error message, a brief description of the steps during which the problem occurred and the payment method used.

If you have any further questions, our customer service team is here to help.