How to reach our customer service?
We're available by phone on weekdays from 8:00 AM to 8:00 PM EST.
How can I contact support?
You can reach us through four channels:
- Chat: Available 24/7 via our chatbot, Shippy, for an immediate response.
- Phone: Speak with a live agent Monday to Friday, 8 am–8 pm EST at 888-489-7585.
- Contact form: Submit a request at any time; responses within 2 business days.
- Email: Send a message at any time; responses within 2 business days.
Chat
Our chatbot, Shippy, is available 24/7 via the chat widget in the bottom-right corner of our website. Simply type your question to receive an immediate response. If Shippy can't resolve your issue, you can request to be connected to a live agent. Live agent escalation is available Monday to Friday, 8 am–8 pm EST.
Phone
To speak with a live agent, call us Monday to Friday, 8am – 8pm EST at 888-489-7585. Please note that hours are subject to change — always verify current availability on our website before calling.
Fill out our contact form
Submit your questions via our contact form. Estimated response time: within 2 business days.
Send an email
Email us at info.usa@eveoncontainers.com. Estimated response time: within 2 business days.