Can I contact the delivery driver?
Yes, you may contact the driver anytime after you have placed the order. The contact name and number is included in the invoice that will be emailed to you.
When will my delivery driver contact me?
After your order is placed and payment is received, your delivery driver will contact you directly within 48 business hours to schedule and confirm your delivery date.
Where can I find my driver's contact information?
Your driver's name and phone number are included in the confirmation email sent to you after purchase.
Do drivers work on weekends and holidays?
Drivers typically do not work on weekends or holidays. If you place an order on a Friday or the day before a public holiday, expect contact on the next available business day.
What should I do if my driver has not contacted me?
If you have not heard from your driver within 48 business hours of your order confirmation, contact our customer support team directly so we can follow up on your behalf.